Learner Support

The Programme Coordinating Department, consisting of the Programme coordinator and Module facilitators, support learners in their learning programme. Facilitators are available to answer learner questions around content and learning activities, giving regular feedback as learner progress is tracked on-line.

We understand that it is not easy to learn in isolation. The good news is that we have a student support culture which serves the needs of our students. A full-time administration team, consisting of the learner support office, the financial office, the IT office and the Learner Resources offices, operate under the Academy Administration Department, serving learners from their enrolment process, through to their graduation.

Meet Your Learner Support Team

General Help

For any general support requests that do not pertain to the specific categories below, please contact learner support at the following email address: enquiries@RAGLA.org. Our learner support team is thoroughly familiar with most of the Academy’s operations and is eager to help.


The Academy staff can regularly contact students, motivating and encouraging them to persevere with their studies, but it is the local, personal friend or pastor who will fulfill the role of personal support. Our Community Liaison Officer coordinates the mentoring programme.

Financial Aid

We offer a limited number of partial scholarships. Student loans are also available through FNB and Edu-Loan. Contact our finance office for more information.


A pre-enrolment form can be found on our website www.RAGLA.org. Our office will contact you to complete the registration process. Each learner is required to identify a ministry consultant to supervise the workplace component of the training program.

My RAG-LA Support

If you need help with the My RAG-LA e-learning platform, out IT department is available to assist you: admin@RAGLA.org.